The mostly elderly residents of a Winston-Salem public housing high-rise apartment building band together to form Crystal Towers United, a tenant's union whose aim is to fight for better living conditions. A leader in Crystal Towers United, resident Michael Douglas plans to speak at an upcoming City Council meeting where he will make the case for increased attention on the conditions at Crystal Towers, while also unveiling the next phase in the union's efforts to get what they — and other poor and struggling tenants across the city — deserve.